Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.
One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
5 critical reasons your company should invest in Customer Success.
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Why the Customer Success team should own the up-sales process.
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
We look forward to showing you Planhat.
Tell us a bit about yourself.