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Five reasons for customer success

5 critical reasons your company should invest in Customer Success.

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How customer success should deal with over-promising sales teams

Some tips on how the Customer Success team can deal with an over-promising new business sales team.

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Who does the up-sales?

Why the Customer Success team should own the up-sales process.

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Why Software for Customer Success?

Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.

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When to hire your first CSM

When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.

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Expansion is not a lifecycle phase

Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.

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Health Score and Support Tickets

Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.

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User activity ≠ value creation

Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.

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SaaS Renewal Rate

Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.

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Calculating SaaS Churn

The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.

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