Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.
The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.
The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.
Customer Success Made Easy.