Blogs
3/15 page
February 1, 2023
5 min read
The Importance of Customer Success Onboarding
Learn why customer success onboarding is critical for your business success and how to do it right. Explore the best practices, tips, and tricks to help onboard your customers smoothly and effectively and create a long-lasting relationship with them.
February 1, 2023
6 min read
How to choose the right customer success tool
Learn about CSM tools and why they are important in this blog post. Customer Success Managers (CSMs) can use CSM tools to manage customer relationships and ensure customer success. The post outlines key features and functionalities of CSM tools, what to look for in a customer success tool, and companies known for strong customer success platforms. Additionally, the post highlights the top three priorities for customer success: customer retention, expansion, and advocacy.
February 1, 2023
6 min read
How to Reduce Customer Churn with Customer Success Software
Learn how to reduce customer churn using customer success software. Discover the key strategies and tactics that can help you increase your customer retention rate, boost your business growth, and reduce churn today.
February 1, 2023
4 min read
How to use Customer Success to improve CX
Learn how to use customer success to improve your customer experience. Explore the relationship between customer success and CX and the benefits of integrating them.
February 1, 2023
4 min read
Measuring Success: The Top Customer Metrics for Business Growth
Discover how to measure the success of your customer success program using the right metrics. Our comprehensive guide covers the top customer success metrics, how to calculate them, and how to use them to improve your business outcomes.
February 1, 2023
6 min read
Understanding Customer Success Analytics
Explore the world of customer success analytics and learn how to leverage it to optimize your business growth. Discover the key metrics and techniques that can help you analyze your customers' behavior, measure your performance, and make data-driven decisions.
February 1, 2023
5 min read
What qualifications do you need to be a customer success manager?
Looking for information on the qualifications required to be a Customer Success Manager (CSM)? This post covers the common requirements such as education, experience, and skills, as well as relevant certifications. Read on to discover the potential salary, and the best certifications available.
January 29, 2023
8 min read
Product update: Building for Company-Wide Customer Success
Discover Planhat's latest updates: The Automation Station, our next-generation text editor, email tracking, and our new Pendo Integration.
January 24, 2023
9 min read
How Advanced keeps costs low and scales CS team capabilities via digital engagement
Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.
January 11, 2023
5 min read
The Future of Customer Success: Key Questions for 2023
Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.
