Blogs

February 1, 2023

4 min read

How to use Customer Success to improve CX

Learn how to use customer success to improve your customer experience. Explore the relationship between customer success and CX and the benefits of integrating them.

February 1, 2023

4 min read

Measuring Success: The Top Customer Metrics for Business Growth

Discover how to measure the success of your customer success program using the right metrics. Our comprehensive guide covers the top customer success metrics, how to calculate them, and how to use them to improve your business outcomes.

February 1, 2023

6 min read

Understanding Customer Success Analytics

Explore the world of customer success analytics and learn how to leverage it to optimize your business growth. Discover the key metrics and techniques that can help you analyze your customers' behavior, measure your performance, and make data-driven decisions.

February 1, 2023

5 min read

What qualifications do you need to be a customer success manager?

Looking for information on the qualifications required to be a Customer Success Manager (CSM)? This post covers the common requirements such as education, experience, and skills, as well as relevant certifications. Read on to discover the potential salary, and the best certifications available.

January 29, 2023

8 min read

Product update: Building for Company-Wide Customer Success

Discover Planhat's latest updates: The Automation Station, our next-generation text editor, email tracking, and our new Pendo Integration.

January 24, 2023

9 min read

How Advanced keeps costs low and scales CS team capabilities via digital engagement

Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.

January 11, 2023

5 min read

The Future of Customer Success: Key Questions for 2023

Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.