Posts

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Expansion is not a lifecycle phase

Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.

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Health Score and Support Tickets

Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.

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User activity ≠ value creation

Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.

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SaaS Renewal Rate

Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.

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Calculating SaaS Churn

The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.

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Adoption Phase

The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.

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SaaS Customer Onboarding

The onboarding phase is, arguably, the most critical and here is why.

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Planhat Makes Customer Success Simple

Customer Success Made Easy.

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