Blogs
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January 27, 2022
8 min read
Customer Success Managers: A Necessity for Customer Success
No customer success team is complete without a Customer Success Manager. CSMs are a guiding force for customer success and improving customer relationships.
January 26, 2022
11 min read
Customer Success Job Description: Customer Success Manager
What skills and responsibilities are included in a Customer Success Manager job description and how can you improve your likelihood of being hired?
January 20, 2022
8 min read
Customer Onboarding | Software, Solutions & Success
Customer onboarding software is a great resource for customer success teams to make a good first impression with their customer but which is the best software?
January 13, 2022
7 min read
How to Build the Best Customer Success Team
When's the best time to hire for your customer success team, what's a CSM and why do you need customer success in the first place? Keep reading to find out!
December 29, 2021
3 min read
The key behind Planhats success in the G2 Winter Report
One key reason for Planhats success in the G2 Winter report is a culture of constantly developing the software, led by co-founder Niklas Skog.
December 17, 2021
5 min read
Customer 360: What It Is & Why It Matters
Customer 360 is a necessary tool for your company to truly understand who your customer is and what they want throughout their customer journey.
December 14, 2021
4 min read
Planhat is named G2 leader in Customer Success (thanks to you)
In G2 Winter Report 2022 Planhat has been named a leader in Customer Success and Client Onboarding.
December 1, 2021
8 min read
What Is a Customer Health Score & How Do You Calculate It?
A Customer Health Score helps your customer success team better understand the engagement of your customers and how to better serve them.
December 1, 2021
9 min read
What Is Customer Retention & How Can It Drive Sales?
Customer retention is an important metric for any business to pay attention to; it's a key measurement of how well your business is doing.
November 16, 2021
10 min read
What Is Customer Success Management & Why Do I Need It?
Customer Success Management is an important part of a customer success team and becomes vital in the transition from sales to support.
