How to grow your ARR as a CSM

Every business needs to grow, and upselling is a crucial part of that. But as a CSM, you always need to keep your customers’ interests in mind and create ongoing value that they will benefit from. Shifting focus between solving their everyday challenges and daring to take that discussion about expansion is a balancing act - but one that’s critical as a revenue function.

In this CSM corner we have invited Robyn Savage, Customer Success Lead at Tessian and Reed Kordella, Enterprise Customer Succuess Manager at Box who will share their experiences and best practices on how to run expansion.

Watch the session to learn:

1. What upsell really is about

2. Tips for improving your customer expansion strategy

3. How to reveal upsell opportunities

4. And much more…

Moderator:

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Speakers:

Robyn Savage is Customer Success Lead at Tessian (one of the UK’s fastest-growing private tech companies). Having started her career at Google, Robyn has undertaken CSM positions across ecommerce and cybersecurity, and has seen the CS specialism evolve rapidly during this time. She believes passionately in putting customers at the centre of decision making, finding mutual wins, and recognising CS as a revenue-driving function from the get go.

Reed Kordella is an Enterprise CSM at Box with prior CS experience in multiple SaaS organizations and industries. His career began as an SDR turned AE and believes those roles can truly be a game changer to prepare one to work long-term with customers. Reed values strong discovery skills and a sense of curiosity in order to dig deep into what makes his customers excited about their solutions and how to build value throughout a partnership.

Download to watch the full video now.

At the CSM Corner, we help Customer Success Managers create success for themselves and their customers by providing inspirational how-to-dos and hands-on experience from the very best in the industry. The knowledge is presented in a 30-minute webinar - not a minute longer - so you can dive in, learn fast, network with CSMs, and then focus on what creates the most value for you: your customers.