Why CS matters and how to get buy-in for a CS tech stack

Customer Success matters to your business – but sometimes not everyone realises that, and getting the budget you need can be a pain.

Yet, how can you make sure CS commands the respect it deserves? And how can you use quantitative and qualitative research to get leadership to provide the CS tech stack you need in order to drive revenue.

In this one hour webinar, Christian Jakenfelds details the best research he’s found to help you win the battle for budget, take questions, and build a winning business case.

Watch this session to learn:

1. The 5 pieces of data to show CS impact on company valuation and growth

2. How to explain CS benefits to leadership in terms of ‘ROI’

3. The arguments you’ll face and how to respond

4. Plus, much more...

Hosted by:

Christian Jakenfelds has had multiple different customer-facing roles. He joined Tessian as one of their first CSMs and this is where he saw how CS is the engine for growth in SaaS businesses. He now works with Planhat in the UK market and has been named one of the top 25 CS Influencers in 2021.

Download to watch the full video now.