2020-10-13
1 min read
Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.
A positive onboarding experience confirms to your customers that they made the right choice, but it does not stop there. Post-onboarding customer engagement makes sure promises in the sales process are met, and ultimately increases the lifetime value of your customer base. An engaged customer will buy more, promote more, and demonstrate more loyalty.
In this insightful webinar you will learn:
How transparency and collaboration impacts customer engagement
Practical examples of how we, and our customers, drive customer engagement
Building success plans that engage your customers
How to think about phase-to-phase communication and how this changes after onboarding
Receive the latest news, updates, and invitations to our events.
On Thursday, April 4th, we're hosting a live demo, led by Regional Director, Thomas Smeallie.
In this video, our Chief Customer Officer, Chris Regester, will walk you through a quick overview of the product and some of the outcomes our customers see from using it.
Whether you're a veteran CSM or new to the concept of risk management in CS, this discussion will set you on a path towards more resilient, risk-aware customer success best practices.
Drop your email and let us show you our platform!