Qulture.Rocks is a fully customizable performance management solution that helps growing companies, manage and track goals, build development plans for employees, and more. It is a platform that suits your culture, not the other way around.
Inefficient use of data - important meeting notes and to-do lists were normally sent as long emails to Qulture.Rocks customers. These emails were generally not read so ISMs and CSMs had to revisit the same topics in the next meeting, making it very unproductive and inefficient.
Management and finance inconsistencies - a large need for a space to concentrate customer management and invoices on one platform.
No routine or standardization - ISMs and CSMs routines require optimization, ideally by creating automations for NPS responses, email templates, churn prevention action plans and upsell opportunity action plans.
Providing shared spaces with the Customer Portal
Key processes in the customer journey are aligned by enabling the team to share success plans, playbooks, dashboards, goals, documents and more with the customer in a Qulture.Rocks branded Customer Portal. Planhat provides a great solution to the unproductive long emails and meeting calls.
Creating Playbooks and custom tasks
Playbooks and custom tasks were set up, which helped streamline the process for Qulture.Rocks CSs team. This enables them to focus on customers who need attention.
Enabling the team to see the full lifecycle management
Planhat provided Qulture.Rock with a complete picture of their customer’s journey. Including important triggers for automatic action plan alerts, which ultimately prevented churn.
Streamlining the onboarding process
The complete step by step onboarding guide enabled a better and more fluid process to improve customer experience for Qulture.Rock.
Centralized communication across teams
Planhat centralises Qulture.Rocks communication, processes updates and customer data in an easy and effective way, using an intuitive UI and complete Dashboards.
With Planhat, Qulture.Rocks has been able to centralize all the customer data. It's been vital to the CS team in maintaining a real-time pulse on customer health. It has also improved the onboarding customer experience as well as the prediction of churn.
There has been an increase in efficiency as triggers and the dashboard help ISMs and CSM teams take full control of accounts and be focused on customers that need attention. Planhat also provides revenue metrics and invoices in one place, helping Qulture.Rock to develop concrete data.
Learn more about Planhat and how they can help your customer success needs.
We are excited to launch new metrics, including two data objects, Assets and Projects!
Next generation automation for Customer Teams to move, access and update data in Planhat
Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.
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