Alex is a seasoned customer success and commercial leader with over 10 years of experience driving enterprise growth and retention in SaaS. At GoCardless, she leads the Enterprise & Strategic Customer Success team, overseeing global accounts. Previously, she held senior roles at Decibel and Yieldify—both acquired—where she built and scaled post-sales programs through periods of rapid growth. Alex is also an active angel investor and advisor through the Revenue Syndicate, supporting early-stage founders on go-to-market and customer strategy.