Carly is the Founder and CEO of Carly Agar Training, where she helps Customer Success job seekers land roles with clarity and confidence. With over 7 years in CS—including leadership roles at Heap and Optimizely—she brings deep frontline experience into her work as a coach, speaker, and host of The Customer Success Career Coach podcast. Carly is also an instructor at Pavilion’s CSM School and a community manager for CS job seekers, having supported over 800 professionals globally. Known for her tactical frameworks and people-first mindset, she’s twice been named a Top 25 Customer Success Influencer.