Corinne Jones

Corinne Jones

Corinne Jones

Leadership, Customer Success

Lead Forensics

Corinne is a seasoned post-sales and enablement leader with over 15 years of experience driving customer retention and operational scale across SaaS and service environments. At Lead Forensics, she leads U.S. customer success operations and has built functions spanning onboarding, support, and enablement—launching national L&D programs and aligning GTM teams for growth. Previously, she held roles in client relations and operations at Fleetmatics and Ricoh, where she honed her process-first approach and customer focus.

Corinne is a seasoned post-sales and enablement leader with over 15 years of experience driving customer retention and operational scale across SaaS and service environments. At Lead Forensics, she leads U.S. customer success operations and has built functions spanning onboarding, support, and enablement—launching national L&D programs and aligning GTM teams for growth. Previously, she held roles in client relations and operations at Fleetmatics and Ricoh, where she honed her process-first approach and customer focus.

Corinne is a seasoned post-sales and enablement leader with over 15 years of experience driving customer retention and operational scale across SaaS and service environments. At Lead Forensics, she leads U.S. customer success operations and has built functions spanning onboarding, support, and enablement—launching national L&D programs and aligning GTM teams for growth. Previously, she held roles in client relations and operations at Fleetmatics and Ricoh, where she honed her process-first approach and customer focus.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

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Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.