Erika is a customer success leader with over 10 years of experience across SaaS, fintech, and operations. At Eptura, she serves as Strategic Customer Success Manager, guiding growth and retention for key accounts after advancing through multiple leadership roles. She previously led CS at SmartMoving Software and spent over six years building and scaling the customer success and business development functions at ePesos, a fintech startup she co-founded. Erika brings a rare mix of entrepreneurial drive, systems thinking, and deep customer empathy.