Frank is a seasoned customer success and GTM executive with over 20 years of experience scaling high-performing teams in enterprise SaaS. Most recently, he served as Chief Customer Success Officer at Velocity Global and led CS at iSpot.tv, where he oversaw a 60+ person org and drove 200%+ year-over-year expansion. Earlier, he spent seven years at SAP Concur, rising to VP of Client Development, and a decade at ServiceSource, where he helped grow the company through IPO. Frank brings deep expertise in enterprise growth, team leadership, and driving customer-centric transformation at scale.