Harini is a seasoned customer success executive with over 20 years of experience driving growth and scale across SaaS and enterprise platforms. As Chief Customer Officer at Entrust, she leads customer strategy and revenue expansion globally. She previously led Customer Success for digital businesses at AWS and spent more than 14 years at Microsoft, where she helped scale one of the tech industry’s largest CS organizations. Harini also advises early-stage companies as a limited partner at Operator Collective and serves on the board of WTIA.