Jan is a customer success leader, executive coach, and recognized industry voice with over a decade of experience helping CS professionals transition into strategic, revenue-driving roles. She is the Founder of JanYoungCX and CEO of StepUpXchange, a professional learning platform built on the CxXchange community she also created. As Principal Consultant for The Success League, she delivers executive coaching and private training to help Heads of CS advance to VP roles. A frequent speaker and advocate for Customer Led Growth, Jan has been named a Top 25 CS Influencer, Top 50 Woman Leader, and Top 100 CS Strategist.