Jason is a seasoned customer success executive with over 15 years of experience scaling global post-sales teams across SaaS and enterprise tech. As VP of Global Customer Success at 8x8, he leads a 50+ person org spanning CS, partner success, operations, and enablement—building a modern engagement strategy to improve efficiency, accountability, and retention. He previously served as Director of CS Strategy & Operations at BirdEye and led global success at BlueJeans by Verizon, where he managed customer care for over 5,000 accounts. Jason brings a deep focus on operational rigor and outcome-based engagement across complex customer portfolios.