Jennifer is SVP of Customer Experience at Basis Technologies, where she leads global SaaS delivery across platform strategy, implementation, and services. A digital media and adtech veteran with over 20 years of experience, she has held senior leadership roles at Centro, Performics, and AOL, consistently building high-performing teams and scaling customer operations. At Basis, she’s driven SaaS transformation through process design and hands-on execution, combining deep industry knowledge with a passion for learning and growth.