John is the Founder and Managing Partner of Success Venture Partners, where he backs early-stage startups with a focus on founder-led Customer Success. He brings over a decade of experience building and scaling customer-facing teams, most notably as VP of Customer Success at Motive, where he helped grow revenue from $1M to $300M ARR and led a team of 150. John has also served as VP CS at Affinio, launched multiple ventures, and co-founded the world’s largest Customer Success Meetup. He blends deep SaaS operational knowledge with a sharp investor mindset.