Katie is a customer success and growth leader with over a decade in SaaS and CRM, having built her career across partner success, account management and enterprise customer roles. At Planhat she leads Enterprise Growth & Deployment Strategy, a role she stepped into in 2026 after progressing from Customer Success Manager to Senior Customer Manager, Enterprise across four years with the company. Before Planhat she spent six years at CRM and marketing-software firm BenchmarkONE, moving from consultant to Partner Success Manager, and earlier worked in account management and sales in the St Louis area.