Matthew is Director of Customer Success at Cognigy, where he leads global initiatives to deepen adoption and drive value across enterprise accounts. Since joining in 2020, he’s helped scale the function through roles spanning technology consulting, success management, and now strategic leadership. He brings over a decade of experience across customer-facing and technical roles, including five years as a Field Services Engineer at Bridgestone NZ. With a background in engineering and a systems mindset, Matthew blends technical fluency with outcome-focused execution.