Morika is a customer success and operations leader with over 10 years of experience driving global post-sales strategy in high-growth SaaS companies. At Workiva, she leads enterprise customer success across EMEA, building strategic programs for top-tier accounts. Previously, she served as Global Director of Customer Success & Operations at Permutive, where she scaled a global CS and solutions team, led NRR and NPS gains, and implemented Planhat for CS operations. Her leadership blends strategic planning, team enablement, and enterprise engagement.