Pam is a seasoned customer success and onboarding leader with over 20 years of experience helping technology companies build and scale high-performing customer teams. She has spent nearly 15 years at Basis Technologies (formerly Centro), advancing from Supervisor to Vice President of Customer Success and now serving as Group Vice President of Customer Success and Onboarding. Throughout her tenure, she has led large teams, driven revenue growth across multiple U.S. regions, and championed operational excellence at scale.