Sue is a customer success leader with over 30 years of international experience spanning SaaS, consulting, and change management. As Co-Founder of Success Chain, she helps companies scale customer success programs that drive mutual growth. She also teaches at IESEG, co-leads Engage Paris, and founded CS meetups in Paris and Lisbon. Known for her strategic mindset and people-first approach, Sue is a passionate advocate for advancing the customer success profession through coaching, education, and community.