How Deliverect Went from “Blind” to Seeing 50,000 Customers Instantly
Deliverect
Deliverect
201-500 Employees
Enterprise
201-500 Employees
Enterprise
Headquarters
Belgium
Headquarters
Belgium
Switched to Planhat
2022
Switched to Planhat
2022
Deliverect integrates the integrators of food delivery, serving more than 50,000 customers everywhere from Australia to Chile to Saudi Arabia. At that scale, the real challenge was not seeing more dashboards, but having exact insights into which customer needed action and why.
Deliverect integrates the integrators of food delivery, serving more than 50,000 customers everywhere from Australia to Chile to Saudi Arabia. At that scale, the real challenge was not seeing more dashboards, but having exact insights into which customer needed action and why.
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Challenge
Before Planhat, Deliverect’s view of any given customer was almost nothing: a contract signed, an onboarding completed, and perhaps a support escalation. The CRM didn't give a proper picture, and the team were drowning in dashboards without ever knowing the next best action for a customer.
We had no visibility on a customer. All we would see was that a customer has bought a contract with us, they've onboarded, and Support are picking up, maybe, some escalations.”
“
Share
Before Planhat, Deliverect’s view of any given customer was almost nothing: a contract signed, an onboarding completed, and perhaps a support escalation. The CRM didn't give a proper picture, and the team were drowning in dashboards without ever knowing the next best action for a customer.
We had no visibility on a customer. All we would see was that a customer has bought a contract with us, they've onboarded, and Support are picking up, maybe, some escalations.”
“
Before Planhat, Deliverect’s view of any given customer was almost nothing: a contract signed, an onboarding completed, and perhaps a support escalation. The CRM didn't give a proper picture, and the team were drowning in dashboards without ever knowing the next best action for a customer.
“We had no visibility on a customer. All we would see was that a customer has bought a contract with us, they've onboarded, and Support are picking up, maybe, some escalations.”
Share
Solution
Solution
Deliverect considered building in-house but instead ran a detailed RFP process, with functional specifications written up and sent to four or five vendors, with ChurnZero, Gainsight, and Planhat among those evaluated.
Pre-Planhat we were blind. We couldn't see any of those things without logging into four or five different platforms. Now we just need to log into one platform and we see everything.”
“
Share
Deliverect considered building in-house but instead ran a detailed RFP process, with functional specifications written up and sent to four or five vendors, with ChurnZero, Gainsight, and Planhat among those evaluated.
Pre-Planhat we were blind. We couldn't see any of those things without logging into four or five different platforms. Now we just need to log into one platform and we see everything.”
“
Deliverect considered building in-house but instead ran a detailed RFP process, with functional specifications written up and sent to four or five vendors, with ChurnZero, Gainsight, and Planhat among those evaluated.
“Pre-Planhat we were blind. We couldn't see any of those things without logging into four or five different platforms. Now we just need to log into one platform and we see everything.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
What the RFP bought them is a single system where churn risk surfaces early and 50,000 customers become legible at a glance.
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What the RFP bought them is a single system where churn risk surfaces early and 50,000 customers become legible at a glance.
What the RFP bought them is a single system where churn risk surfaces early and 50,000 customers become legible at a glance.
Churn was a key concern, and the approach Planhat brought was early detection built on product signals: whether customers are logging in, whether orders are failing, whether add-ons are being adopted. Cohort views layer on top, showing clearly how different customer types behave and how that changes over time, so the team can understand the patterns underlying the behavior.
From a churn point of view, we look at cohorts, we look at different types of customers and how that changes over time.”
“
Churn was a key concern, and the approach Planhat brought was early detection built on product signals: whether customers are logging in, whether orders are failing, whether add-ons are being adopted. Cohort views layer on top, showing clearly how different customer types behave and how that changes over time, so the team can understand the patterns underlying the behavior.
From a churn point of view, we look at cohorts, we look at different types of customers and how that changes over time.”
“
Churn was a key concern, and the approach Planhat brought was early detection built on product signals: whether customers are logging in, whether orders are failing, whether add-ons are being adopted. Cohort views layer on top, showing clearly how different customer types behave and how that changes over time, so the team can understand the patterns underlying the behavior.
From a churn point of view, we look at cohorts, we look at different types of customers and how that changes over time.”
“
Pre-Planhat, the team had to log into four or five platforms to assemble a partial picture; now one login shows everything. At 50,000+ customers, that consolidation is what makes segmentation practical: small, medium, or large, the team can pull up how any customer uses the technology, at the click of a mouse, and decide how to help.
Pre-Planhat we were blind.”
“
[
]
Getting the Whole Picture
Global Head of Account Management & Growth at worldwide delivery app integrator Deliverect, shares how Planhat has impacted on the business.
Pre-Planhat, the team had to log into four or five platforms to assemble a partial picture; now one login shows everything. At 50,000+ customers, that consolidation is what makes segmentation practical: small, medium, or large, the team can pull up how any customer uses the technology, at the click of a mouse, and decide how to help.
Pre-Planhat we were blind.”
“
[
]
Getting the Whole Picture
Global Head of Account Management & Growth at worldwide delivery app integrator Deliverect, shares how Planhat has impacted on the business.
Pre-Planhat, the team had to log into four or five platforms to assemble a partial picture; now one login shows everything. At 50,000+ customers, that consolidation is what makes segmentation practical: small, medium, or large, the team can pull up how any customer uses the technology, at the click of a mouse, and decide how to help.
Pre-Planhat we were blind.”
“
[
]
Getting the Whole Picture
Global Head of Account Management & Growth at worldwide delivery app integrator Deliverect, shares how Planhat has impacted on the business.
Deliverect could see contracts, onboarding and support escalations, but not real customer health. Planhat replaced that blindness with one view of 50,000 customers, using product signals, cohorts and churn indicators to surface risk earlier.
Share
Deliverect could see contracts, onboarding and support escalations, but not real customer health. Planhat replaced that blindness with one view of 50,000 customers, using product signals, cohorts and churn indicators to surface risk earlier.
Share
Deliverect could see contracts, onboarding and support escalations, but not real customer health. Planhat replaced that blindness with one view of 50,000 customers, using product signals, cohorts and churn indicators to surface risk earlier.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.