How May Mobility Improved the Average Health of its Customer Base by 43%
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Customer Base Health Improvement
Customer Base Health Improvement
May Mobility
May Mobility
201-500 Employees
Enterprise
201-500 Employees
Enterprise
Headquarters
Ann Arbor, MI
Headquarters
Ann Arbor, MI
May Mobility is a US autonomous-vehicle company running self-driving shuttle services in partnership with cities and transit operators. As the business prepared for growth, their post-sales team needed to move from scattered relationship management to a repeatable system for every lifecycle stage.
May Mobility is a US autonomous-vehicle company running self-driving shuttle services in partnership with cities and transit operators. As the business prepared for growth, their post-sales team needed to move from scattered relationship management to a repeatable system for every lifecycle stage.
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Challenge
May Mobility had customers and a CS team but no central platform to manage rapid growth. Everything lived in documents and spreadsheets scattered across a shared drive, which made uniform processes across the lifecycle impossible.
All-in-all, the impact is clear: over the past 11 months, Planhat has enabled us to improve the average health of our customer base by +43%”
“
Mychael Mulhern
Director of Customer Success
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May Mobility had customers and a CS team but no central platform to manage rapid growth. Everything lived in documents and spreadsheets scattered across a shared drive, which made uniform processes across the lifecycle impossible.
All-in-all, the impact is clear: over the past 11 months, Planhat has enabled us to improve the average health of our customer base by +43%”
“
Mychael Mulhern
Director of Customer Success
May Mobility had customers and a CS team but no central platform to manage rapid growth. Everything lived in documents and spreadsheets scattered across a shared drive, which made uniform processes across the lifecycle impossible.
“All-in-all, the impact is clear: over the past 11 months, Planhat has enabled us to improve the average health of our customer base by +43%”
Mychael Mulhern
Director of Customer Success
Share
Solution
Solution
For the first time, May Mobility could see every customer relationship in one place, including who owned it. Workflows gave every team member the steps to follow, and health-score profiles let the team measure progress and spot risk ahead of renewal.
Planhat allowed us, for the first time, to consolidate a list of all our customer relationships.”
“
Share
For the first time, May Mobility could see every customer relationship in one place, including who owned it. Workflows gave every team member the steps to follow, and health-score profiles let the team measure progress and spot risk ahead of renewal.
Planhat allowed us, for the first time, to consolidate a list of all our customer relationships.”
“
For the first time, May Mobility could see every customer relationship in one place, including who owned it. Workflows gave every team member the steps to follow, and health-score profiles let the team measure progress and spot risk ahead of renewal.
“Planhat allowed us, for the first time, to consolidate a list of all our customer relationships.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
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Planhat became the single source of truth: every customer datapoint and relationship owner in one place, instead of scattered across a shared drive.
Planhat has created immense value for us by serving as our single source of truth, consolidating all our customer information to keep our team focused on driving action.”
“
Planhat became the single source of truth: every customer datapoint and relationship owner in one place, instead of scattered across a shared drive.
Planhat has created immense value for us by serving as our single source of truth, consolidating all our customer information to keep our team focused on driving action.”
“
Planhat became the single source of truth: every customer datapoint and relationship owner in one place, instead of scattered across a shared drive.
Planhat has created immense value for us by serving as our single source of truth, consolidating all our customer information to keep our team focused on driving action.”
“
Data-driven health profiles per segment gave the team a way to measure and improve. Over eleven months, average customer health rose 43%.
Data-driven health profiles per segment gave the team a way to measure and improve. Over eleven months, average customer health rose 43%.
Data-driven health profiles per segment gave the team a way to measure and improve. Over eleven months, average customer health rose 43%.
Health scores and customer objectives now feed team OKRs, and metrics from retention to ARR support capacity and hiring decisions. That is planning May Mobility could only ever do reactively before.
Health scores and customer objectives now feed team OKRs, and metrics from retention to ARR support capacity and hiring decisions. That is planning May Mobility could only ever do reactively before.
Health scores and customer objectives now feed team OKRs, and metrics from retention to ARR support capacity and hiring decisions. That is planning May Mobility could only ever do reactively before.
May Mobility was scaling with customer data scattered across shared-drive documents and spreadsheets. Planhat became the single source of truth for relationships, health scores, goals and capacity planning, helping improve the average health of the customer base by 43%.
Share
May Mobility was scaling with customer data scattered across shared-drive documents and spreadsheets. Planhat became the single source of truth for relationships, health scores, goals and capacity planning, helping improve the average health of the customer base by 43%.
Share
May Mobility was scaling with customer data scattered across shared-drive documents and spreadsheets. Planhat became the single source of truth for relationships, health scores, goals and capacity planning, helping improve the average health of the customer base by 43%.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.