How Natilik Turned Siloed Data into Actionable Insights
Natilik
Natilik
201-500 Employees
Scale-up
201-500 Employees
Scale-up
Headquarters
United Kingdom
Headquarters
United Kingdom
Natilik is a global technology services provider, delivering and managing networking, collaboration, cloud and security solutions for enterprises. The team needed customer insight to travel across departments, rather than staying siloed inside separate ways of working.
Natilik is a global technology services provider, delivering and managing networking, collaboration, cloud and security solutions for enterprises. The team needed customer insight to travel across departments, rather than staying siloed inside separate ways of working.
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Challenge
At Natilik, three departments effectively sat in one team but ran on different systems and processes, with no clear way to see what needed doing.
In reality, three different departments were in the same team but used different systems and processes.”
“
Share
At Natilik, three departments effectively sat in one team but ran on different systems and processes, with no clear way to see what needed doing.
In reality, three different departments were in the same team but used different systems and processes.”
“
At Natilik, three departments effectively sat in one team but ran on different systems and processes, with no clear way to see what needed doing.
“In reality, three different departments were in the same team but used different systems and processes.”
Share
Solution
Solution
Planhat's licensing put the tool in front of the whole business at no extra cost, and gave the team health-based insight to work from rather than instinct. Automations and triggers built on top of that.
Being able to look at our clients' customer health score and get actionable insights based on intelligence rather than just gut feel is incredibly impactful.”
“
Share
Planhat's licensing put the tool in front of the whole business at no extra cost, and gave the team health-based insight to work from rather than instinct. Automations and triggers built on top of that.
Being able to look at our clients' customer health score and get actionable insights based on intelligence rather than just gut feel is incredibly impactful.”
“
Planhat's licensing put the tool in front of the whole business at no extra cost, and gave the team health-based insight to work from rather than instinct. Automations and triggers built on top of that.
“Being able to look at our clients' customer health score and get actionable insights based on intelligence rather than just gut feel is incredibly impactful.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
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Automations and triggers layered on top of insights provided by Planhat moved the operation forward quicker than Natilik expected.
Adding customer success automations and triggers on top of those insights has truly moved us forward.”
“
Automations and triggers layered on top of insights provided by Planhat moved the operation forward quicker than Natilik expected.
Adding customer success automations and triggers on top of those insights has truly moved us forward.”
“
Automations and triggers layered on top of insights provided by Planhat moved the operation forward quicker than Natilik expected.
Adding customer success automations and triggers on top of those insights has truly moved us forward.”
“
Because Planhat is licensed for the whole business at no extra cost, it isn't confined to the Client Success teams. The wider organisation works from the same information.
The synergy between Natilik and Planhat, and how we create value together—that's an outstanding part of what Planhat offers.”
“
Because Planhat is licensed for the whole business at no extra cost, it isn't confined to the Client Success teams. The wider organisation works from the same information.
The synergy between Natilik and Planhat, and how we create value together—that's an outstanding part of what Planhat offers.”
“
Because Planhat is licensed for the whole business at no extra cost, it isn't confined to the Client Success teams. The wider organisation works from the same information.
The synergy between Natilik and Planhat, and how we create value together—that's an outstanding part of what Planhat offers.”
“
Natilik had three departments working like one team, but split across different systems and processes. Planhat gave the wider business access to customer health, insights and automations, replacing gut feel with clearer action across the client journey.
Share
Natilik had three departments working like one team, but split across different systems and processes. Planhat gave the wider business access to customer health, insights and automations, replacing gut feel with clearer action across the client journey.
Share
Natilik had three departments working like one team, but split across different systems and processes. Planhat gave the wider business access to customer health, insights and automations, replacing gut feel with clearer action across the client journey.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.