How PushPress Achieved Business Transparency with Planhat
PushPress
PushPress
51-200 Employees
Scale-up
51-200 Employees
Scale-up
Headquarters
El Segundo, CA
Headquarters
El Segundo, CA
HighlightED Processes
PushPress is a US gym-management platform handling membership, billing and day-to-day operations for fitness businesses. In a high-volume SMB market, the team needed to keep customer relationships personal while making the operating model much more repeatable.
PushPress is a US gym-management platform handling membership, billing and day-to-day operations for fitness businesses. In a high-volume SMB market, the team needed to keep customer relationships personal while making the operating model much more repeatable.
Share
Challenge
PushPress wanted its CSMs to build real relationships and still work to scalable playbooks. Selling to smaller businesses on monthly subscriptions, the churn maths is a different game — more volume, tighter margins for error.
We wanted our CSMs to have great personal relationships with clients, and scalable customer success playbooks to hit targets.”
“
Gavin Danfelt
Director of Customer Success
Share
PushPress wanted its CSMs to build real relationships and still work to scalable playbooks. Selling to smaller businesses on monthly subscriptions, the churn maths is a different game — more volume, tighter margins for error.
We wanted our CSMs to have great personal relationships with clients, and scalable customer success playbooks to hit targets.”
“
Gavin Danfelt
Director of Customer Success
PushPress wanted its CSMs to build real relationships and still work to scalable playbooks. Selling to smaller businesses on monthly subscriptions, the churn maths is a different game — more volume, tighter margins for error.
“We wanted our CSMs to have great personal relationships with clients, and scalable customer success playbooks to hit targets.”
Gavin Danfelt
Director of Customer Success
Share
Solution
Solution
Planhat told the onboarding team when to act and which emails to send, and automated alerts flagged softening NRR in time to respond—particularly useful around new product launches.
This data-driven automation has been especially valuable during new product launches, allowing us to be proactive and avoid loss of traction with customers.”
“
Share
Planhat told the onboarding team when to act and which emails to send, and automated alerts flagged softening NRR in time to respond—particularly useful around new product launches.
This data-driven automation has been especially valuable during new product launches, allowing us to be proactive and avoid loss of traction with customers.”
“
Planhat told the onboarding team when to act and which emails to send, and automated alerts flagged softening NRR in time to respond—particularly useful around new product launches.
“This data-driven automation has been especially valuable during new product launches, allowing us to be proactive and avoid loss of traction with customers.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
For a monthly-subscription business where churn is a volume game, the wins were about timing and reach.
Share
For a monthly-subscription business where churn is a volume game, the wins were about timing and reach.
For a monthly-subscription business where churn is a volume game, the wins were about timing and reach.
The onboarding team knows when to act and which emails to send, rather than working it out case by case.
Planhat has helped the customer onboarding team know when to activate steps and which emails to send.”
“
The onboarding team knows when to act and which emails to send, rather than working it out case by case.
Planhat has helped the customer onboarding team know when to activate steps and which emails to send.”
“
The onboarding team knows when to act and which emails to send, rather than working it out case by case.
Planhat has helped the customer onboarding team know when to activate steps and which emails to send.”
“
Automated alerts flag softening NRR in time to respond, which matters most when a new product launch risks losing traction.
Automated alerts flag softening NRR in time to respond, which matters most when a new product launch risks losing traction.
Automated alerts flag softening NRR in time to respond, which matters most when a new product launch risks losing traction.
More departments now draw on the same customer data, which has been valuable for internal buy-in.
Planhat has encouraged us to become more data-driven, improving our overall proactiveness and business transparency.”
“
More departments now draw on the same customer data, which has been valuable for internal buy-in.
Planhat has encouraged us to become more data-driven, improving our overall proactiveness and business transparency.”
“
More departments now draw on the same customer data, which has been valuable for internal buy-in.
Planhat has encouraged us to become more data-driven, improving our overall proactiveness and business transparency.”
“
PushPress needed personal CSM relationships and scalable playbooks for a largely small-business customer base. Planhat turned customer data into automated onboarding steps, NRR alerts and launch workflows, giving more teams access to the signals behind customer action.
Share
PushPress needed personal CSM relationships and scalable playbooks for a largely small-business customer base. Planhat turned customer data into automated onboarding steps, NRR alerts and launch workflows, giving more teams access to the signals behind customer action.
Share
PushPress needed personal CSM relationships and scalable playbooks for a largely small-business customer base. Planhat turned customer data into automated onboarding steps, NRR alerts and launch workflows, giving more teams access to the signals behind customer action.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.