How StoryStream Fixed Task Ownership and Capacity Planning Using Planhat
30
30
%
%
Improvement in Time to Value
Improvement in Time to Value
StoryStream
StoryStream
1-50 Employees
Start-up
1-50 Employees
Start-up
Headquarters
United Kingdom
Headquarters
United Kingdom
Switched to Planhat
2023
Switched to Planhat
2023
HighlightED Processes
StoryStream is a UK content-marketing platform that aggregates and curates content, including social and user-generated content, into on-site brand experiences. The team needed onboarding to become visible enough to manage, measure and improve before delays reached customers.
StoryStream is a UK content-marketing platform that aggregates and curates content, including social and user-generated content, into on-site brand experiences. The team needed onboarding to become visible enough to manage, measure and improve before delays reached customers.
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Challenge
Unclear task ownership and a lack of customer-specific onboarding left StoryStream with delayed projects and poor time to value. Without metrics to spot bottlenecks, capacity planning was guesswork.
Capacity planning was challenging in the absence of metrics for identifying bottlenecks and areas for improvement.”
“
Hannah Revell
Senior Implementation Manager
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Unclear task ownership and a lack of customer-specific onboarding left StoryStream with delayed projects and poor time to value. Without metrics to spot bottlenecks, capacity planning was guesswork.
Capacity planning was challenging in the absence of metrics for identifying bottlenecks and areas for improvement.”
“
Hannah Revell
Senior Implementation Manager
Unclear task ownership and a lack of customer-specific onboarding left StoryStream with delayed projects and poor time to value. Without metrics to spot bottlenecks, capacity planning was guesswork.
“Capacity planning was challenging in the absence of metrics for identifying bottlenecks and areas for improvement.”
Hannah Revell
Senior Implementation Manager
Share
Solution
Solution
Planhat enabled StoryStream to build tailored playbooks for different onboarding scenarios, assign tasks to specific stakeholders, and measure against KPIs—which made bottlenecks visible and capacity planning data-driven. A customer-facing portal brought customers into the process.
This structured approach has enabled us to strategically identify areas for improvement and pinpoint delayed workflows, allowing us to capacity plan in a comprehensive, data driven way.”
“
Share
Planhat enabled StoryStream to build tailored playbooks for different onboarding scenarios, assign tasks to specific stakeholders, and measure against KPIs—which made bottlenecks visible and capacity planning data-driven. A customer-facing portal brought customers into the process.
This structured approach has enabled us to strategically identify areas for improvement and pinpoint delayed workflows, allowing us to capacity plan in a comprehensive, data driven way.”
“
Planhat enabled StoryStream to build tailored playbooks for different onboarding scenarios, assign tasks to specific stakeholders, and measure against KPIs—which made bottlenecks visible and capacity planning data-driven. A customer-facing portal brought customers into the process.
“This structured approach has enabled us to strategically identify areas for improvement and pinpoint delayed workflows, allowing us to capacity plan in a comprehensive, data driven way.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
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A structured, transparent onboarding process improved time to value by over 30%.
This has not only allowed us to optimize our customer onboarding journey, but empowered our customers to take an active role in steering their own onboarding and adoption.”
“
A structured, transparent onboarding process improved time to value by over 30%.
This has not only allowed us to optimize our customer onboarding journey, but empowered our customers to take an active role in steering their own onboarding and adoption.”
“
A structured, transparent onboarding process improved time to value by over 30%.
This has not only allowed us to optimize our customer onboarding journey, but empowered our customers to take an active role in steering their own onboarding and adoption.”
“
With bottlenecks and delayed workflows now visible, capacity planning became data-driven rather than a guess.
This structured approach us to capacity plan in a much more comprehensive, data driven way.”
“
With bottlenecks and delayed workflows now visible, capacity planning became data-driven rather than a guess.
This structured approach us to capacity plan in a much more comprehensive, data driven way.”
“
With bottlenecks and delayed workflows now visible, capacity planning became data-driven rather than a guess.
This structured approach us to capacity plan in a much more comprehensive, data driven way.”
“
Sharing documents and plans through the customer-facing portal drew customers into steering their own onboarding.
Our ability to share key documents and project plans with our customers through Planhat's customer-facing portal has also enabled us to drive greater engagement and improve our TTV.”
“
Sharing documents and plans through the customer-facing portal drew customers into steering their own onboarding.
Our ability to share key documents and project plans with our customers through Planhat's customer-facing portal has also enabled us to drive greater engagement and improve our TTV.”
“
Sharing documents and plans through the customer-facing portal drew customers into steering their own onboarding.
Our ability to share key documents and project plans with our customers through Planhat's customer-facing portal has also enabled us to drive greater engagement and improve our TTV.”
“
StoryStream’s onboarding was slowed by unclear task ownership and limited visibility into bottlenecks. Planhat gave the team tailored playbooks, customer portals and transparent dashboards, improving time to value by more than 30%.
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StoryStream’s onboarding was slowed by unclear task ownership and limited visibility into bottlenecks. Planhat gave the team tailored playbooks, customer portals and transparent dashboards, improving time to value by more than 30%.
Share
StoryStream’s onboarding was slowed by unclear task ownership and limited visibility into bottlenecks. Planhat gave the team tailored playbooks, customer portals and transparent dashboards, improving time to value by more than 30%.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.