How Telia Cygate Achieved Full Visibility Across Every Customer
Telia Cygate
Telia Cygate
501-1000 Employees
Enterprise
501-1000 Employees
Enterprise
Headquarters
Sweden
Headquarters
Sweden
Switched to Planhat
2022
Switched to Planhat
2022
HighlightED Processes
Telia Cygate has spent 50 years building the infrastructure Sweden’s data runs on. Essential to Sweden’s digital transformation, security, and autonomy, their mandate is to provide uninterrupted, secure services at all times and at all costs. The team needed a clearer way to connect customer, vendor and internal asset data so they could support each customer environment with more confidence.
Telia Cygate has spent 50 years building the infrastructure Sweden’s data runs on. Essential to Sweden’s digital transformation, security, and autonomy, their mandate is to provide uninterrupted, secure services at all times and at all costs. The team needed a clearer way to connect customer, vendor and internal asset data so they could support each customer environment with more confidence.
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Challenge
The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.
Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”
“
Fredrik Stenström
Customer Success Manager
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The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.
Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”
“
Fredrik Stenström
Customer Success Manager
The threat side of that equation is quickly getting more significant. AI has compressed the window from unknown vulnerability to exploitation from up to 30 days to five, and attacks now run as sophisticated multi-vector chains that a firewall alone can't see. Meeting this standard for every customer requires connecting data that used to live apart: customer environments, vendor information, and Telia Cygate's own systems, previously a slow exercise in connecting dots across sources.
“Before, it really was a complexity by connecting the dots with different sources of data and information, for different vendors, and all that kind of stuff.”
Fredrik Stenström
Customer Success Manager
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Solution
Solution
The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.
Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”
“
Fredrik Stenström
Customer Success Manager
Share
The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.
Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”
“
Fredrik Stenström
Customer Success Manager
The working answer is triangulation: Planhat combines customer data, vendor data, and Telia Cygate's own systems into one place, and speed follows from having all three together. Where connecting the dots was once the job itself, there's now a single portal login showing complete asset information per customer.
“Now with Planhat we have one portal to log in and we can see the assets—all asset information—from the customer.”
Fredrik Stenström
Customer Success Manager
Share
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Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.
Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”
“
Fredrik Sidmar
CEO
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The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.
Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”
“
Fredrik Sidmar
CEO
The core result is customer experience that scales to every customer, all the time—something unprecedented for the business.
“Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”
Fredrik Sidmar
CEO
The three-source triangulation—customer, vendor, own systems—replaced the manual dot-connecting that used to sit between Telia Cygate and a full picture of any customer environment. One login now shows everything, and the team see the full picture at a glance.
The three-source triangulation—customer, vendor, own systems—replaced the manual dot-connecting that used to sit between Telia Cygate and a full picture of any customer environment. One login now shows everything, and the team see the full picture at a glance.
The three-source triangulation—customer, vendor, own systems—replaced the manual dot-connecting that used to sit between Telia Cygate and a full picture of any customer environment. One login now shows everything, and the team see the full picture at a glance.
For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.
To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”
“
Urban Jansson
Head of Customer Experience
For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.
To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”
“
Urban Jansson
Head of Customer Experience
For a security business, asset visibility is the ground truth: knowing what's deployed in a customer's environment is the prerequisite for keeping it updated and resilient. The live example is the Swedish Space Corporation—satellite data landing on a secure network Telia Cygate delivers, with CS governance and data collection in Planhat keeping that network current.
To keep the network secure, we have our CS governance and collect the data to keep the network updated and resilient with Planhat.”
“
Urban Jansson
Head of Customer Experience
The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.
We experience the Planhat platform to be the key to our continued success with our customers.”
“
Urban Jansson
Head of Customer Experience
The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.
We experience the Planhat platform to be the key to our continued success with our customers.”
“
Urban Jansson
Head of Customer Experience
The same asset picture is shared outward: customers log into their own portal and see the same information that Telia Cygate works from. A shared factual basis changes the nature of the conversations—instead of reconciling perspectives, strategic meetings start from agreement and climb to where decisions actually get made, at CXO level.
We experience the Planhat platform to be the key to our continued success with our customers.”
“
Urban Jansson
Head of Customer Experience
Telia Cygate used to connect customer, vendor and internal data by hand to understand secure customer environments. Now, Planhat has given teams and customers a shared view for lifecycle management, resilience and strategic security conversations.
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Telia Cygate used to connect customer, vendor and internal data by hand to understand secure customer environments. Now, Planhat has given teams and customers a shared view for lifecycle management, resilience and strategic security conversations.
Share
Telia Cygate used to connect customer, vendor and internal data by hand to understand secure customer environments. Now, Planhat has given teams and customers a shared view for lifecycle management, resilience and strategic security conversations.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.