How Trackunit Responds to Customer Risk 25% Faster through Planhat’s Signals
Trackunit
Trackunit
201-500 Employees
Scale-up
201-500 Employees
Scale-up
Headquarters
Denmark
Headquarters
Denmark
Switched to Planhat
2022
Switched to Planhat
2022
Trackunit manufactures their own hardware, which extracts data from construction machines, and they build software products on top of it. With customer signals coming from multiple sources, the team needed a platform that would allow them to respond to risk as quickly as the data appeared.
Trackunit manufactures their own hardware, which extracts data from construction machines, and they build software products on top of it. With customer signals coming from multiple sources, the team needed a platform that would allow them to respond to risk as quickly as the data appeared.
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Challenge
That data-rich model demands customer success metrics shaped to their specific customer journey—and with their previous CPS, this was impossible.
No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
“
Share
That data-rich model demands customer success metrics shaped to their specific customer journey—and with their previous CPS, this was impossible.
No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
“
That data-rich model demands customer success metrics shaped to their specific customer journey—and with their previous CPS, this was impossible.
“No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
Share
Solution
Solution
The team chose Planhat partly because of the configurability of the metrics that matter to them.
Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of customer success metrics specialized to the insights we were needing in the customer journey.”
“
Share
The team chose Planhat partly because of the configurability of the metrics that matter to them.
Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of customer success metrics specialized to the insights we were needing in the customer journey.”
“
The team chose Planhat partly because of the configurability of the metrics that matter to them.
“Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of customer success metrics specialized to the insights we were needing in the customer journey.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
Since using Planhat there were two immediate changes: every customer conversation now lives in one place, and risk response went from scattered to immediate.
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Since using Planhat there were two immediate changes: every customer conversation now lives in one place, and risk response went from scattered to immediate.
Since using Planhat there were two immediate changes: every customer conversation now lives in one place, and risk response went from scattered to immediate.
Customer communication at Trackunit arrives from everywhere—Intercom, the support system, email—and all of it now lands on the customer record. For CSMs managing large portfolios, that single view is the foundation of everything else: with Planhat, no signal is trapped in a channel someone doesn't check.
We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in one place.”
“
Customer communication at Trackunit arrives from everywhere—Intercom, the support system, email—and all of it now lands on the customer record. For CSMs managing large portfolios, that single view is the foundation of everything else: with Planhat, no signal is trapped in a channel someone doesn't check.
We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in one place.”
“
Customer communication at Trackunit arrives from everywhere—Intercom, the support system, email—and all of it now lands on the customer record. For CSMs managing large portfolios, that single view is the foundation of everything else: with Planhat, no signal is trapped in a channel someone doesn't check.
We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in one place.”
“
The consolidated signals feed a simple, fast risk loop: the moment a new risk is created, every relevant person is notified, and the response is a call or a booked meeting rather than a discovery weeks later. The result is that risk mitigation is happening at least 25% faster.
When a new risk is created all relevant people get notified. We get on a call, we book a meeting.”
“
The consolidated signals feed a simple, fast risk loop: the moment a new risk is created, every relevant person is notified, and the response is a call or a booked meeting rather than a discovery weeks later. The result is that risk mitigation is happening at least 25% faster.
When a new risk is created all relevant people get notified. We get on a call, we book a meeting.”
“
The consolidated signals feed a simple, fast risk loop: the moment a new risk is created, every relevant person is notified, and the response is a call or a booked meeting rather than a discovery weeks later. The result is that risk mitigation is happening at least 25% faster.
When a new risk is created all relevant people get notified. We get on a call, we book a meeting.”
“
Trackunit needed customer success metrics shaped around its own journey, not a rigid CSP model. Planhat brought communication from Intercom, support and email into one customer record, helping teams respond to risk at least 25% faster.
Share
Trackunit needed customer success metrics shaped around its own journey, not a rigid CSP model. Planhat brought communication from Intercom, support and email into one customer record, helping teams respond to risk at least 25% faster.
Share
Trackunit needed customer success metrics shaped around its own journey, not a rigid CSP model. Planhat brought communication from Intercom, support and email into one customer record, helping teams respond to risk at least 25% faster.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.