Customer stories

Trust is the Process

by Lasse Thomsen

Director of Commercial Operations at Trustpilot

Trust is the Process — article cover image

+

100

Hours Saved in First Month

4 %

Revenue retention YoY uplift

trustpilot.com

Trustpilot

1001-5000 Employees

Enterprise

1001-5000 Employees

Enterprise

Headquarters

Denmark

Headquarters

Denmark

Switched to Planhat

2023

Switched to Planhat

2023

HighlightED Processes

[01]

Team Enablement

[01]

Team Enablement

[02]

Scaled Customer Success

[02]

Scaled Customer Success

[03]

Risk and Churn Mitigation

[03]

Risk and Churn Mitigation

HighlightED Features

[00]

Data Explorer

[00]

Data Explorer

[01]

Data Explorer

[00]

Unified Data Model

[00]

Unified Data Model

[02]

Unified Data Model

[00]

Revenue

[00]

Revenue

[03]

Revenue

Challenge

Solution

Outcomes

Planhat CEO, Kaveh Rostampor, sits down with Adrian Blair, CEO of Trustpilot. In conversation, they discuss customer centricity, how to drive growth at scale, and the challenge of running a public company.

Challenge

Solution

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

Challenge

Solution

Outcomes

How Trustpilot Saved over 100 Hours in Its First Month of Planhat

Impact Study

Planhat

How Trustpilot Saved over 100 Hours in Its First Month of Planhat

Impact Study

Planhat

Related customer stories

With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

“

Alexey Smolyanyy

Director, Enterprise Customer Success

With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

“

Alexey Smolyanyy

Director, Enterprise Customer Success

“With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

Alexey Smolyanyy

Director, Enterprise Customer Success

Our capacity has improved and we've simultaneously reduced operational management costs.”

“

Marie-Ève Chartrand

Director of Customer Success

Our capacity has improved and we've simultaneously reduced operational management costs.”

“

Marie-Ève Chartrand

Director of Customer Success

“Our capacity has improved and we've simultaneously reduced operational management costs.”

Marie-Ève Chartrand

Director of Customer Success

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

“

Matthew Greenslade

Director of Customer Success

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

“

Matthew Greenslade

Director of Customer Success

“We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

Matthew Greenslade

Director of Customer Success

Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

“

Tracy Shouldice

Director of Customer Success

Open | From Trend Micro — article poster image

Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

“

Tracy Shouldice

Director of Customer Success

“Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

Tracy Shouldice

Director of Customer Success

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

request a demo

Meet your new  system of action

Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.

Solutions

Platform

Customers

Explore

Pricing

Recognized as a world-leader by

920+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Brand Guidelines

Recognized as a world-leader by

920+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Brand Guidelines

Recognized as a world-leader by

920+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Brand Guidelines

Trust is the Process

+

100

4

%

trustpilot.com

trustpilot.com

1001-5000 Employees

1001-5000 Employees

Enterprise

Headquarters

Headquarters

Switched to Planhat

Switched to Planhat

2023

HighlightED Processes

HighlightED Features

Challenge

Solution

Outcomes

Challenge

Solution

Meet your new system of action

Thank you

request a demo

Meet your new system of action

Thank you

request a demo

Meet your new system of action

Thank you

Challenge

Solution

Outcomes

Outcomes

More from Trustpilot

How Trustpilot Saved over 100 Hours in Its First Month of Planhat

How Trustpilot Saved over 100 Hours in Its First Month of Planhat

Related customer stories

With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

“

With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

“

“With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

Our capacity has improved and we've simultaneously reduced operational management costs.”

“

Our capacity has improved and we've simultaneously reduced operational management costs.”

“

“Our capacity has improved and we've simultaneously reduced operational management costs.”

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

“

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

“

“We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

“

Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

“

“Instead of a CSM having to hunt and peck in Salesforce to try to figure out through many screens and tables, which customers need help, Planhat will automatically create a list of tasks for them.”

Meet your new system of action

Thank you

request a demo

Meet your new system of action

Thank you

request a demo

Meet your new system of action

Thank you

Know them. Grow them.

Know them. Grow them.

Meet your new  system of action

Meet your new  system of action

Meet your new  system of action

Meet your new  system of action

Meet your new  system of action

Meet your new  system of action