Podcasts
5/8 page
October 3, 2020
4 min read
How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding
Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.
September 2, 2020
5 min read
Remote Customer Onboarding
Tech companies have started onboarding new customers remotely. For some companies this is something that has never been done before, and for others it was natural to transition. But now after months of remote onboarding, is your method working?
August 5, 2020
4 min read
Restructuring a Customer Success Organization
With the growth of Customer Success, companies are adding a number of different roles to the Customer Success org. How do you restructure your organization to fit into a refreshed Customer Success department?
July 8, 2020
4 min read
How to build a Customer Success Community
As your business grows, you want your users to get the most out of your products, and for them to be happy customers and true advocates. We discuss how building a customer community can help.
June 3, 2020
3 min read
Growing Customer Success from a Startup to a Scaleup
There are a lot of growing pains as you grow from a startup to a scaleup, so how do you manage your Customer Success team during this transition?
May 7, 2020
2 min read
How to make impactful Customer Success changes during COVID-19
COVID-19 has completely changed the global economy and it is especially important that Customer Success teams come together, strive to retain customers and support their customer base.
April 15, 2020
2 min read
How Customer Success Drives Company Valuation
In this episode our host, Anika Zubair talks to Customer Success guru and now VC investor Rav Dhaliwal about how he has scaled Customer Success teams and how Venture Capitalists look at Customer Success strategies.
March 10, 2020
2 min read
Scaling a Customer Success Organisation
In this edition of Planhat’s Customer Success Podcast, Anika Zubair talks to Adrian Beck, Senior Director of Customer Success at Tanium about his experiences growing the Customer Success organisation.
September 25, 2018
24 min read
Managing Customer Success with Third Party Vendors
How to manage and maintain customer success when third party vendor relationships are involved.
July 24, 2018
18 min read
How to Focus on Success Outcomes
...and why it's critical for helping your customers actually reach their goals. We discuss with Paul Henderson on this week's podcast episode.
