Blogs
10/10 page
March 26, 2016
2 min read
Who does the up-sales?
Why the Customer Success team should own the up-sales process.
February 17, 2016
3 min read
Why Software for Customer Success?
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
October 29, 2015
2 min read
When to hire your first CSM
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
September 29, 2015
2 min read
Expansion is not a lifecycle phase
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
June 15, 2015
4 min read
Health Score and Support Tickets
Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
May 27, 2015
4 min read
User activity ≠ value creation
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
January 28, 2015
2 min read
SaaS Renewal Rate
Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.
January 18, 2015
3 min read
Calculating SaaS Churn
The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.
December 27, 2014
3 min read
Adoption Phase
The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.
November 9, 2014
3 min read
Planhat Makes Customer Success Simple
Customer Success Made Easy.
