Blogs

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March 26, 2016

2 min read

Who does the up-sales?

Why the Customer Success team should own the up-sales process.

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February 17, 2016

3 min read

Why Software for Customer Success?

Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.

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October 29, 2015

2 min read

When to hire your first CSM

When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.

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September 29, 2015

2 min read

Expansion is not a lifecycle phase

Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.

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June 15, 2015

4 min read

Health Score and Support Tickets

Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.

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May 27, 2015

4 min read

User activity ≠ value creation

Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.

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January 28, 2015

2 min read

SaaS Renewal Rate

Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.

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January 18, 2015

3 min read

Calculating SaaS Churn

The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.

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December 27, 2014

3 min read

Adoption Phase

The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.

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November 9, 2014

3 min read

Planhat Makes Customer Success Simple

Customer Success Made Easy.

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