Blogs

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September 15, 2017

4 min read

Hippo CMMS Uses Planhat for Successful Customer Onboarding

Hippo, a Planhat customer, shares their experience using Planhat and how it has improved their onboarding process.

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February 15, 2017

2 min read

New Datacenter

Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.

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November 14, 2016

2 min read

Forecast Renewals

One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.

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October 27, 2016

2 min read

Nordic Customer Success Survey

What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!

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June 24, 2016

1 min read

Reduce SaaS Churn

Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!

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May 13, 2016

2 min read

Customer Health Score for newbies

Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.

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April 21, 2016

3 min read

Five reasons for customer success

5 critical reasons your company should invest in Customer Success.

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March 29, 2016

4 min read

How customer success should deal with over-promising sales teams

Some tips on how the Customer Success team can deal with an over-promising new business sales team.

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March 26, 2016

2 min read

Who does the up-sales?

Why the Customer Success team should own the up-sales process.

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February 17, 2016

3 min read

Why Software for Customer Success?

Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.

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