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June 15, 2015

4 min read

Health Score and Support Tickets

Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.

Image Author

May 27, 2015

4 min read

User activity ≠ value creation

Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.

Image Author

January 28, 2015

2 min read

SaaS Renewal Rate

Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.

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January 18, 2015

3 min read

Calculating SaaS Churn

The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.

Image Author

December 27, 2014

3 min read

Adoption Phase

The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.

Image Author

November 9, 2014

3 min read

Planhat Makes Customer Success Simple

Customer Success Made Easy.

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