Customer onboarding software is a great resource for customer success teams to make a good first impression with their customer but which is the best software?
When's the best time to hire for your customer success team, what's a CSM and why do you need customer success in the first place? Keep reading to find out!
One key reason for Planhats success in the G2 Winter report is a culture of constantly developing the software, led by co-founder Niklas Skog.
Customer 360 is a necessary tool for your company to truly understand who your customer is and what they want throughout their customer journey.
In G2 Winter Report 2022 Planhat has been named a leader in Customer Success and Client Onboarding.
A Customer Health Score helps your customer success team better understand the engagement of your customers and how to better serve them.
Customer retention is an important metric for any business to pay attention to; it's a key measurement of how well your business is doing.
Customer Success Management is an important part of a customer success team and becomes vital in the transition from sales to support.
Customer Success best practices are critical for your Customer Success strategy, so what are the best customer success best practices?
You may have a great Customer Success strategy, but without Customer Success KPIs, how will you know why your strategy is working or if it's working at all?
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