Blogs

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September 14, 2022

6 min read

Does Net Revenue Retention Include New Customers?

Net revenue retention is the gold standard for comprehensive customer success metrics. It examines all the actions of your existing customers.

Image Author

September 14, 2022

5 min read

What is NRR in SaaS?

Net revenue retention is more than an indicator of your company’s financial health, it measures the health of relationships with customers, too.

Image Author

September 14, 2022

5 min read

What Is The Difference Between Gross And Net Retention?

Both Gross and Net Revenue Retention are important metrics for Customer Success Teams in SaaS organizations, but they vary slightly.

Image Author

September 12, 2022

10 min read

Gross Revenue Retention vs Net Revenue Retention

An in-depth overview of the differences between gross and net revenue retention, including calculation formulas and best practices for mitigating churn

Image Author

September 12, 2022

11 min read

Improving Net Revenue Retention

Improving net revenue retention is mission critical to SaaS companies trying to get an edge on their competitors.

Image Author

September 12, 2022

10 min read

Calculating Net Dollar Retention

For SaaS companies, net revenue retention — also called net dollar retention—can help provide insight into how to engage customers and grow revenue.

Image Author

June 22, 2022

6 min read

Planhat is a G2 Leader along the entire customer journey

In G2 Summer Report 2022 Planhat has been named a leader in five categories: Customer Data Platform, Client Onboarding Software, Customer Success Software, Client Portal and Customer Revenue Optimization.

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June 20, 2022

4 min read

Meet The Customer Success Manager of the year

Gurprem Sagoo, Planhat, has been awarded The Customer Success Manager of the year

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May 19, 2022

5 min read

What is the customer analytics process?

Behind every loyal and growing customer base is a solid analytics process, which has 6 key steps.

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May 19, 2022

4 min read

What is a good customer growth rate?

How to calculate customer growth rate with different KPIs and basics of customer growth averages.

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