Blogs

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January 20, 2022

8 min read

Customer Onboarding | Software, Solutions & Success

Customer onboarding software is a great resource for customer success teams to make a good first impression with their customer but which is the best software?

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January 13, 2022

7 min read

How to Build the Best Customer Success Team

When's the best time to hire for your customer success team, what's a CSM and why do you need customer success in the first place? Keep reading to find out!

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December 29, 2021

3 min read

The key behind Planhats success in the G2 Winter Report

One key reason for Planhats success in the G2 Winter report is a culture of constantly developing the software, led by co-founder Niklas Skog.

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December 17, 2021

5 min read

Customer 360: What It Is & Why It Matters

Customer 360 is a necessary tool for your company to truly understand who your customer is and what they want throughout their customer journey.

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December 14, 2021

4 min read

Planhat is named G2 leader in Customer Success (thanks to you)

In G2 Winter Report 2022 Planhat has been named a leader in Customer Success and Client Onboarding.

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December 1, 2021

8 min read

What Is a Customer Health Score & How Do You Calculate It?

A Customer Health Score helps your customer success team better understand the engagement of your customers and how to better serve them.

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December 1, 2021

9 min read

What Is Customer Retention & How Can It Drive Sales?

Customer retention is an important metric for any business to pay attention to; it's a key measurement of how well your business is doing.

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November 16, 2021

10 min read

What Is Customer Success Management & Why Do I Need It?

Customer Success Management is an important part of a customer success team and becomes vital in the transition from sales to support.

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November 10, 2021

9 min read

Top 5 Customer Success Best Practices for SaaS

Customer Success best practices are critical for your Customer Success strategy, so what are the best customer success best practices?

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November 2, 2021

8 min read

Top 9 Most Important Customer Success KPIs

You may have a great Customer Success strategy, but without Customer Success KPIs, how will you know why your strategy is working or if it's working at all?

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