Blogs
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September 14, 2022
6 min read
Does Net Revenue Retention Include New Customers?
Net revenue retention is the gold standard for comprehensive customer success metrics. It examines all the actions of your existing customers.
September 14, 2022
5 min read
What is NRR in SaaS?
Net revenue retention is more than an indicator of your company’s financial health, it measures the health of relationships with customers, too.
September 14, 2022
5 min read
What Is The Difference Between Gross And Net Retention?
Both Gross and Net Revenue Retention are important metrics for Customer Success Teams in SaaS organizations, but they vary slightly.
September 12, 2022
10 min read
Gross Revenue Retention vs Net Revenue Retention
An in-depth overview of the differences between gross and net revenue retention, including calculation formulas and best practices for mitigating churn
September 12, 2022
11 min read
Improving Net Revenue Retention
Improving net revenue retention is mission critical to SaaS companies trying to get an edge on their competitors.
September 12, 2022
10 min read
Calculating Net Dollar Retention
For SaaS companies, net revenue retention — also called net dollar retention—can help provide insight into how to engage customers and grow revenue.
June 22, 2022
6 min read
Planhat is a G2 Leader along the entire customer journey
In G2 Summer Report 2022 Planhat has been named a leader in five categories: Customer Data Platform, Client Onboarding Software, Customer Success Software, Client Portal and Customer Revenue Optimization.
June 20, 2022
4 min read
Meet The Customer Success Manager of the year
Gurprem Sagoo, Planhat, has been awarded The Customer Success Manager of the year
May 19, 2022
5 min read
What is the customer analytics process?
Behind every loyal and growing customer base is a solid analytics process, which has 6 key steps.
May 19, 2022
4 min read
What is a good customer growth rate?
How to calculate customer growth rate with different KPIs and basics of customer growth averages.
