Podcasts

2/5 page

Image Author

June 8, 2021

3 min read

The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

Image Author

May 9, 2021

2 min read

Data Driven Workflows & Scaling CS Operations

Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.

Image Author

April 10, 2021

3 min read

Data Driven Customer Journey in Digital CS

Our host Anika Zubair chats with Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.

Image Author

March 11, 2021

5 min read

Switching from reactive to proactive CS

Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.

Image Author

February 11, 2021

5 min read

Customer Feedback, turning feedback into insights

Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.

Image Author

January 13, 2021

5 min read

Evolution of the CSM

Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

Image Author

December 11, 2020

4 min read

Building a customer advocacy program

Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.

Image Author

November 5, 2020

4 min read

Keeping CSMs engaged at work and career development

Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.

Image Author

October 3, 2020

4 min read

How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.

Image Author

September 2, 2020

5 min read

Remote Customer Onboarding

Tech companies have started onboarding new customers remotely. For some companies this is something that has never been done before, and for others it was natural to transition. But now after months of remote onboarding, is your method working?

1 2 3
...
5

We use cookies to ensure you get the best experience on our site. Learn more

Get a Demo

We look forward to showing you Planhat.
Tell us a bit about yourself.

Thank you! 🙌

Thank you for your interest in Planhat.
You will hear from us soon!

Error!

Sorry, an unexpected error occurred. Try again later!

Thank you! 🙌

Thanks for contacting us. We will get back to you you shortly!