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Evolution of the CSM

Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

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Building a customer advocacy program

Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.

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Keeping CSMs engaged at work and career development

Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.

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How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.

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Remote Customer Onboarding

Tech companies have started onboarding new customers remotely. For some companies this is something that has never been done before, and for others it was natural to transition. But now after months of remote onboarding, is your method working?

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Restructuring a Customer Success Organization

With the growth of Customer Success, companies are adding a number of different roles to the Customer Success org. How do you restructure your organization to fit into a refreshed Customer Success department?

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How to build a Customer Success Community

As your business grows, you want your users to get the most out of your products, and for them to be happy customers and true advocates. We discuss how building a customer community can help.

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Growing Customer Success from a Startup to a Scaleup

There are a lot of growing pains as you grow from a startup to a scaleup, so how do you manage your Customer Success team during this transition?

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How to make impactful Customer Success changes during COVID-19

COVID-19 has completely changed the global economy and it is especially important that Customer Success teams come together, strive to retain customers and support their customer base.

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How Customer Success Drives Company Valuation

In this episode our host, Anika Zubair talks to Customer Success guru and now VC investor Rav Dhaliwal about how he has scaled Customer Success teams and how Venture Capitalists look at Customer Success strategies.

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