Podcasts

2/6 page

Image Author

October 11, 2021

2 min read

Think People, not Customers

Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.

Image Author

September 6, 2021

3 min read

Scaling CS teams and CS Models

Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.

Image Author

August 9, 2021

2 min read

Is all churn bad?

Our host Anika Zubair chats with Jennifer Cramer, VP of Customer Success at Planhat about "is all churn bad"?

Image Author

June 29, 2021

3 min read

CS responsibility for revenue

Our host Anika Zubair chats with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue.

Image Author

June 8, 2021

3 min read

The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

Image Author

May 9, 2021

2 min read

Data Driven Workflows & Scaling CS Operations

Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.

Image Author

April 10, 2021

3 min read

Data Driven Customer Journey in Digital CS

Our host Anika Zubair chats with Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.

Image Author

March 11, 2021

5 min read

Switching from reactive to proactive CS

Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.

Image Author

February 11, 2021

5 min read

Customer Feedback, turning feedback into insights

Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.

Image Author

January 13, 2021

5 min read

Evolution of the CSM

Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

1 2 3
...
6

We use cookies to ensure you get the best experience on our site. Learn more

Get a Demo

We look forward to showing you Planhat.
Tell us a bit about yourself.

Please enter your business email address. This form doesn't accept addresses from that email service.

By submitting this form, I understand and agree that Planhat may collect, process, and retain my data pursuant to Planhat’s Privacy Policy.

Thank you! 🙌

Thank you for your interest in Planhat.
You will hear from us soon!

Error!

Sorry, an unexpected error occurred. Try again later!

Thank you! 🙌

Thanks for contacting us. We will get back to you you shortly!