Podcasts

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March 17, 2022

2 min read

Moving from defense to offense in CS

Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.

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March 1, 2022

3 min read

How to build your personal brand in CS

Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.

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January 19, 2022

3 min read

Mental health in CS: It's ok not to be ok!

Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.

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December 20, 2021

3 min read

The world's first university degree in Customer Success

Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.

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November 17, 2021

2 min read

How to build effective health scores

Our host Anika Zubair chats with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores.

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October 11, 2021

2 min read

Think People, not Customers

Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.

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September 6, 2021

3 min read

Scaling CS teams and CS Models

Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.

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August 9, 2021

2 min read

Is all churn bad?

Our host Anika Zubair chats with Jennifer Cramer, VP of Customer Success at Planhat about "is all churn bad"?

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June 29, 2021

3 min read

CS responsibility for revenue

Our host Anika Zubair chats with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue.

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June 8, 2021

3 min read

The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

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