Webinars

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June 7, 2022

2 min read

The CCO: why you need one (and how to become one)

Watch our webinar to learn more about the Chief Customer Officer role in SaaS.

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May 10, 2022

2 min read

How to grow your ARR as a CSM

Watch our CSM corner to learn more about how to run expansion as a Customer Success Manager.

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April 26, 2022

2 min read

Net Revenue Retention in CS and beyond

Watch our webinar to learn more about Net Revenue Retention on the stock market, within the C-Suite, and all the way down to individual CSMs.

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March 30, 2022

2 min read

How to fight churn as a CSM

Watch our second CSM corner to learn our best tips and tricks on reducing and preventing churn.

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March 8, 2022

2 min read

How to scale CS from start-up to enterprise

Watch our webinar to learn from three experts who have scaled their Customer Success organizations and teams successfully.

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February 16, 2022

2 min read

Who is who - a guide to stakeholder mapping

Watch our first CSM corner to learn all about customer politics and stakeholder mapping.

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January 27, 2022

2 min read

How to be a leader on lagging metrics

Watch our webinar to learn about leading and lagging indicators in Customer Success.

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January 11, 2022

2 min read

Learning never stops: educating tomorrow's CS leaders

Watch our first expert session in 2022 to learn about how to drive Customer Success education forward.

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December 1, 2021

2 min read

Planhat Experts: 3 Visions for the Future of Customer Success

Watch our end of year panel as they discuss how they believe Customer Success needs to change in 2022 and beyond.

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November 17, 2021

2 min read

Why product adoption is broken in most SaaS companies

Watch our webinar with Lauren Cumming, Elise Marengo, Ryan O'Connell and Christian Jakenfelds as they discuss what mistakes most SaaS companies make with adoption.

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