We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.
Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.
The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?
A health score can indicate several different things, so determining what you want your customer health score to represent will help you decide which factors to include when creating one.
Best practices around how to accelerate time to first value in a high-touch customer success model.
We hosted a webinar with Zach, who spoke about how Planhat integrates with Slack and some best practices for customer success professionals.
The New York Chapter of Planhat’s group “Women in Customer Success”, hosted its second monthly meetup.
Watch our webinar with Ross Fulton, founder of Valuize Consulting, and learn how to use customer success in your sales strategy.
Mia Nordborg, Chief of Customer Success at Mynewsdesk, from our Women in Customer Success on health score best practices.
Oracle's Keri Keeling discusses the importance and benefits of Account Planning in customer success, and what to include in yours.
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