Webinars

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August 26, 2020

3 min read

What does it mean to be a truly customer-centric organisation?

We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.

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July 28, 2020

2 min read

Customer Journey Mapping

Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.

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June 3, 2020

2 min read

Best Practices in Leading Brilliant Customer Success

The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?

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April 23, 2020

2 min read

How to Design Your Customer Health Score

A health score can indicate several different things, so determining what you want your customer health score to represent will help you decide which factors to include when creating one.

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October 11, 2019

1 min read

Accelerate time to first value

Best practices around how to accelerate time to first value in a high-touch customer success model.

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July 13, 2019

1 min read

Using Slack with Planhat

We hosted a webinar with Zach, who spoke about how Planhat integrates with Slack and some best practices for customer success professionals.

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February 15, 2019

2 min read

When Women Gather - Success Happens

The New York Chapter of Planhat’s group “Women in Customer Success”, hosted its second monthly meetup.

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July 12, 2018

2 min read

Customer Success as a Sales Differentiator

Watch our webinar with Ross Fulton, founder of Valuize Consulting, and learn how to use customer success in your sales strategy.

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May 23, 2018

2 min read

Customer Health Score Best Practices

Mia Nordborg, Chief of Customer Success at Mynewsdesk, from our Women in Customer Success on health score best practices.

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April 20, 2018

1 min read

How to Use Account Planning for Better Customer Success

Oracle's Keri Keeling discusses the importance and benefits of Account Planning in customer success, and what to include in yours.

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