Christian Jakenfelds

Christian is a customer success and revenue leader with a flair for community-led growth. He currently serves as Senior Account Executive at Forecastable and Go-To-Network Evangelist at Commsor, helping companies drive revenue through trusted networks over traditional outreach. Previously, he spent nearly three years at Planhat, where he earned Top 25 CS Thought Leader recognition and played a key role in product-led research and GTM. Christian began his career at Tessian, rising from CSE to Customer Operations Manager while leading major U.S. accounts and building internal CS tooling. He brings a unique blend of operational depth, storytelling, and strategic thinking.

Christian is a customer success and revenue leader with a flair for community-led growth. He currently serves as Senior Account Executive at Forecastable and Go-To-Network Evangelist at Commsor, helping companies drive revenue through trusted networks over traditional outreach. Previously, he spent nearly three years at Planhat, where he earned Top 25 CS Thought Leader recognition and played a key role in product-led research and GTM. Christian began his career at Tessian, rising from CSE to Customer Operations Manager while leading major U.S. accounts and building internal CS tooling. He brings a unique blend of operational depth, storytelling, and strategic thinking.

Christian is a customer success and revenue leader with a flair for community-led growth. He currently serves as Senior Account Executive at Forecastable and Go-To-Network Evangelist at Commsor, helping companies drive revenue through trusted networks over traditional outreach. Previously, he spent nearly three years at Planhat, where he earned Top 25 CS Thought Leader recognition and played a key role in product-led research and GTM. Christian began his career at Tessian, rising from CSE to Customer Operations Manager while leading major U.S. accounts and building internal CS tooling. He brings a unique blend of operational depth, storytelling, and strategic thinking.

From

From

Christian

Christian

Multi-Year Deals: The Basics

Multi-Year Deals: The Basics

Redefining Customer Success for 2024

Redefining Customer Success for 2024

Private Equity: Investing in Customer Success

Private Equity: Investing in Customer Success

What Does it Take to be a CCO?

What Does it Take to be a CCO?

What Does it Take to be a VP of CS?

What Does it Take to be a VP of CS?

What Does it Take to be a Director of CS?

What Does it Take to be a Director of CS?

How to Use CX as a Key Differentiator

How to Use CX as a Key Differentiator

What Does it Take to be a Head of CS?

What Does it Take to be a Head of CS?

Where Will the CS Pendulum Stop?

Where Will the CS Pendulum Stop?

CS Career Navigation

CS Career Navigation

How to Do CS Remotely

How to Do CS Remotely

Planhat Experts: State of Customer Success

Planhat Experts: State of Customer Success

Let’s Break the Echo Chamber

Let’s Break the Echo Chamber

How CS Can Prepare for VC Funding

How CS Can Prepare for VC Funding

CCO: Why You Need One (and How to Become One)

CCO: Why You Need One (and How to Become One)

Net Revenue Retention in CS

Net Revenue Retention in CS

How to Scale CS from Start-Up to Enterprise

How to Scale CS from Start-Up to Enterprise

How to be a Leader on Lagging Metrics

How to be a Leader on Lagging Metrics

Educating Tomorrow's CS Leaders

Educating Tomorrow's CS Leaders

Become a contributor

Become a contributor

Write with us

Write with us

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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

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