Katie is Customer Director for EMEA at Planhat, where she leads strategic customer partnerships and drives commercial impact across the region. With over 8 years of experience in customer success and account management, she has scaled CS teams and revenue at high-growth SaaS companies. Before Planhat, she led global client success at Selligence and held senior roles at Meltwater, managing a £13M portfolio and CS teams across the UK, Ireland, and US.