Maranda is Chief Customer Officer at Fexa and a seasoned CS and operations executive with over 20 years of experience driving growth and retention in scaling SaaS companies. She’s led post-sales functions across Customer Success, Implementations, Support, and Ops at companies ranging from early-stage startups to unicorns, including four that reached successful exits. Previously, she held senior leadership roles at ID.me, Swiftly, and HelloSign, and served as a longtime advisor at Catalyst Software. With deep operational rigor and a strong track record in GTM alignment, Maranda helps companies turn customer experience into a lever for scale.