Guides

Learnings from Planhat Open: Whitespacing—grow revenue and expand accounts

How to identify, measure, and track outcomes in Planhat

Learnings from Planhat Open: Outcome-based Customer Success

Learnings from Planhat Open: AI in customer management

Implementing Customer Success Software: Step-by-Step Guide

Top ways AI powers Customer Success

Being data-driven, are we there yet?

It's worth the risk: Managing and identifying risk in CS

The power of analytics in Customer Success

Roles in a Customer Success division

Why CS Matters: Securing Tech Stack Buy-In

What is a good net dollar retention benchmark?

How do you increase net dollar retention?

What is a good retention metric?

What is NRR in SaaS?

What's the difference between gross and net retention?

Improving net revenue retention

How are CSMs measured?

How do you evaluate customer success?

What is a customer scorecard?

What is a good customer growth rate?

What is customer success analytics?

What metrics matter in customer success?

Customer success benchmarks