Panel Discussions

The J-curve in CS

Community in motion

Retention through education

Branching out: Exploring the roles of Customer Success

When AI can't compete: The advantage of emotional intelligence

The art of renewals

Mastering AI in Customer Success

Delivering an outstanding customer experience at scale

It’s worth the risk: Identifying and managing risks in CS

HubSpot x Planhat: Driving Growth and Retention

How to hit 120% NRR in 2024

Data-driven customer success: Powering customer retention in 2024

What does it take to be a Chief Customer Officer?

What does it take to be a VP of Customer Success?

What does it take to be a Director of Customer Success?

What does it take to be a Head of Customer Success?

CS Career Navigation

Planhat Experts: The State of Customer Success

Growth, retention and efficiency during challenging times

How CS can prepare for VC investment

The CCO: why you need one (and how to become one)

Net revenue retention in CS and beyond

How to scale CS from start-up to enterprise

How to be a leader on lagging metrics