Articles

How to identify, measure, and track outcomes in Planhat

Learnings from Planhat Open: Outcome-based Customer Success

Learnings from Planhat Open: AI in customer management

The infinite frontier

Planhat is named a Leader by Gartner and IDC

Reflecting on Planhat Open

Implementing Customer Success Software: Step-by-Step Guide

Top ways AI powers Customer Success

Combining Intuitiveness and Power

Our Next Chapter

Store of Stores

Being data-driven, are we there yet?

It's worth the risk: Managing and identifying risk in CS

The power of analytics in Customer Success

Towards Workflow 2.0: Introducing Projects & Sequences

Putting Tasks at the center

Building for company-wide customer success

How PushPress Saves Time & Resources with Customer Platform

Roles in a Customer Success division

What is a good net dollar retention benchmark?

How do you increase net dollar retention?

What is a good retention metric?

What is NRR in SaaS?

What's the difference between gross and net retention?