How to do CS remotely

Navigating and thriving in a remote work environment is essential for both customer success teams and customers alike. And with the shift to remote work now becoming the norm, it's vital for CS teams to understand the unique challenges that come with it, and how to overcome them.

Watch Jason Brown, Global Head of CS at Deel, Paulina Staszuk, Director of CS at Jane, and Andrew McAllister, VP of CS at SEON as they explore the best practices and strategies for building transparency, trust, and effective remote customer management.

Key topics covered in the webinar include:

1. The most effective processes for a remote CS team to work effectively

2. Strategies for managing remote teams, colleagues, and customers

3. The benefits of transparency in remote work and how it can bring teams closer together

4. And much more…

Moderator:

Christian Jakenfelds has had multiple different customer-facing roles. He joined Tessian as one of their first CSMs and this is where he saw how CS is the engine for growth in SaaS businesses. He now works with Planhat in the UK market and has been named one of the top 25 CS Influencers in 2021.

Speakers:

Jason Brown is a global customer success leader with a successful track record of building and leading CS programs and teams across rapidly scaling SaaS startups. Jason has built from initial hire to 120+ CS team, and managed ARR of $3M - $275M+. He’s now the Global Head of Customer Success at Deel.

Paulina Staszuk is a customer success leader, mentor, and educator. Paulina has long been a proponent of placing customers’ needs at the heart of SaaS organizations’ missions, and is an early champion for customer value-led growth. She’s currently leading the CS team at Jane, and is also the Dean of CSM School at Pavilion.

Andrew McAllister is the VP of Customer Success at SEON. After a career jumping out of helicopters in the British Military, he joined Splunk to embark on a career in CS. 5 years later, he’s now at SEON, the world’s fastest growing fraud prevention company where he runs pre-sales, CS, support and Fraud Consultancy.

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