Webinars
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April 26, 2022
2 min read
Net Revenue Retention in CS and beyond
Watch our webinar to learn more about Net Revenue Retention on the stock market, within the C-Suite, and all the way down to individual CSMs.
March 30, 2022
2 min read
How to fight churn as a CSM
Watch our second CSM corner to learn our best tips and tricks on reducing and preventing churn.
March 8, 2022
2 min read
How to scale CS from start-up to enterprise
Watch our webinar to learn from three experts who have scaled their Customer Success organizations and teams successfully.
February 16, 2022
2 min read
Who is who - a guide to stakeholder mapping
Watch our first CSM corner to learn all about customer politics and stakeholder mapping.
January 27, 2022
2 min read
How to be a leader on lagging metrics
Watch our webinar to learn about leading and lagging indicators in Customer Success.
January 11, 2022
2 min read
Learning never stops: educating tomorrow's CS leaders
Watch our first expert session in 2022 to learn about how to drive Customer Success education forward.
December 1, 2021
2 min read
Planhat Experts: 3 Visions for the Future of Customer Success
Watch our end of year panel as they discuss how they believe Customer Success needs to change in 2022 and beyond.
November 17, 2021
2 min read
Why product adoption is broken in most SaaS companies
Watch our webinar with Lauren Cumming, Elise Marengo, Ryan O'Connell and Christian Jakenfelds as they discuss what mistakes most SaaS companies make with adoption.
October 27, 2021
3 min read
Scaling CS for Commercial Returns
Watch our webinar with Christian Jakenfelds, Jeff Heckler, Anika Zubair, Andreas Knoefel, and Dickey Singh as they discuss scaling CS for commercial returns.
October 21, 2021
2 min read
How to prepare and build your CS strategy for 2022
Watch our webinar with Marie-Ève Chartrand and Gurprem Sagoo to learn how to review the current year, set up new objectives, and then plan your 2022.
