Cultuer Coach & CEO of Dovico talks about how his company has created a culture of customer success.
A group for Women in Customer Success to network, learn and have fun!
Jeff Gardner, Director of Customer Support & Success at Intercom, tells us about the early startup days, and building his first team.
Hippo, a Planhat customer, wanted to share their experience with using Planhat and how it has improved their onboarding process
Jonathan Bean, the CMO @ Mynewsdesk, gives his insight & expertise about what it takes to grow a start-up
Several ways to segment your customers that will help make you a better CSM.
Tania Kefs, Head of Customer Success at Aircall tells us what it is like to be the pioneer of CS at Aircall, and givecs advice to others starting out.
Ed Buckley, CEO & Co-Founder of Peerfit, discusses their experience selling an enterprise health solution, & preparing for Series B Funding.
David Apple, VP of Customer Success at Typeform, spoke with us about building a CSM team from the ground up.
Peter & Kurt Akman talk about growing their start-up, and about the 500 Startups Accelerator Program.
We discuss Customer Success with Pietari Suvanto, CEO & co-founder of Vainu, one of Scandinavias fastest growing SaaS companies.
We had the chance to sit down with the new CEO of Marketo to discuss Customer Success and Marketo!
Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.
One of CSMs is to forecast renewals, up-sales and churn
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
5 critical reasons your company should invest in Customer Success.
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Why the Customer Success team should own the up-sales process.
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When exactly should you hire dedicated CSMs to your SaaS business, after 10-100 or 500 customers? Here are some guidelines to help you make that decision.
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.
The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.
The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.
The onboarding phase is, arguably, the most critical and here is why.
Customer Success Made Easy