Customer Success Software in 2023: The State of Customer Centricity

Learn from industry leaders on how to prioritize customer-centric strategies and tackle the challenges of 2023 with Planhat's Customer Success Community Survey. Download it now.

Author

Jonas Terning

May 30, 2023

4 min read

Celebrating World-Class Customer Success: An Interview with Sabrina Perpetua

Sabrina Perpetua, a finalist for Customer Success Manager of the Year, shares insights on being an exceptional CSM: communication, curiosity, and creativity.

May 18, 2023

3 min read

Become a Planhat Power User and take your customer growth skills to the next level with the Planhat Power User Certification. This Certification Course is designed to upskill Planhat admins and learn how to use some of the more advanced features of the customer platform.

May 8, 2023

5 min read

Customer Success Software in 2023: How to use technology to increase efficiency

Learn about the three ways technology will assist CS teams in 2023 and how combining real-time customer data with the automation of repetitive tasks will be high on the agenda for CS teams.

May 8, 2023

5 min read

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Blogs

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April 24, 2023

6 min read

Product update: Making Usage Data Meaningful

Planhat’s latest enhancements deliver even more usage data integrations and significantly more flexibility to transform time-series data.

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April 17, 2023

5 min read

Customer Success Software in 2023: How to align on expansion sales

Discover the Key to Revenue Growth in 2023 for SaaS Businesses. This blog post highlights the significant changes that SaaS businesses are expected to face and how CS teams can align with sales to create value, retain customers and leverage customer data to achieve expansion sales goals.

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April 3, 2023

4 min read

Customer Success Software in 2023: NRR and other key metrics

With a looming economic downturn, we talked with leading voices in the industry on what metrics they will focus on during 2023.

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March 30, 2023

4 min read

G2 Spring Report 2023: Planhat is a leading customer platform

Discover why Planhat is a G2 Spring Report 2023 leader in 7 categories, including Customer Data Platform, Customer Success Software and Customer Onboarding Software.

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March 20, 2023

8 min read

How UXCam went from Using Five Tools to Just One for Customer Success

In our latest interview, Susan Ostojska , VP of Customer Success at UXCam explains how her CS team reduced tools and embraced automation.

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February 7, 2023

3 min read

Planhat named one of the Best Softwares in 2023

Find out why Planhat was named one of the best softwares in 2023.

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