Because support is an important part of the customer's experience.
Tech-touch strategies that can be applied to high-value customers for more scalable customer success.
How to manage and maintain customer success when third party vendor relationships are involved.
And why Customer Success should drive it. View the webinar with the Bonjoro team!
...and why it's critical for helping your customers actually reach their goals. We discuss with Paul Henderson on this week's podcast episode.
Watch our webinar with Ross Fulton, founder of Valuize Consulting, and learn how to use customer success in your sales strategy.
Essential components of customer success we discuss on the podcast with MeetEdgar's Zachary Schulte.
Co-Founder of Talkdesk, Cristina Fonseca, talks machine learning & customer success.
How to ensure the intersection between sales and customer success doesn't hurt your new customer's experience.
Infunnel's customer maturity scale helps them help their customers reach their goals.
It’s difficult to come up with a definition that’s a “one-size-fits-all,” so we’ve asked leaders in the industry how they define customer success.
Mia Nordborg, Chief of Customer Success at Mynewsdesk, from our Women in Customer Success on health score best practices.
Director of Customer Success @ Planday provides some advice and best practices for collecting customer feedback and closing the loop.
We are conducting the Customer Success Benchmark survey for 6 regions! But we need your help.
Oracle's Keri Keeling discusses the importance and benefits of Account Planning in customer success, and what to include in yours.
Sue Nabeth, co-founder of Customer Success Europe, talks about her experiences in the business & some differences between customer success in the US vs the EU.
Bonjoro's Head of Sales, Amaan Nathoo, talks about how they have a sales team that is heavily overlapping with customer success and why.
Peakon's VP of Customer Success discusses the importance they place on CSMs creating a strong customer relationship.
The responses of leaders in Customer Success to what they look for when hiring on an addition to their team.
SavvyCard CEO & Dir. of User Experience discuss what investing early in customer success has done for their growth.
Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.
We give you ways you can help your customers help you grow. Let's get started!
We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.
Jonas Stanford, Dir. of Customer Success at Unbounce, discusses what data is important to focus on for customer success teams.
Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.
There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.
The Director of Customer Success @ ChartMogul talked with Planhat about scaling a team, and their customer success strategy.
A comprehensive guide on creating salary models for Customer Success Managers.
Planhat’s Teams feature allows you to group your customer success team members so that you’re able to manage customers more easily, per team.
We go over how to get started with playbooks, and provide 4 examples to help get you started!
Head of Customer Success Enablement & Quality at Oracle, Keri has a lot of insight into how to create a customer success culture.
Director of Client Experience - EMEA at Meltwater spoke at our event about defining the client journey.
As a CSM, is it challenging to stay on top of everything. Our notification center was built to help solve that problem.
Some best practices and suggestions on how to reach out to your customers throughout the customer lifecycle.
Christina Kopka discusses creating a CS team around a much more technical product, and one that doesn't follow the normal SaaS subscription.
The main responsibility of your CS organization is to help your customers realize value, see clear ROI and generate revenue on existing business.
A great first event for the Women in Customer Success group!
Mapping out your customer lifecycle is key for ensuring you are meeting your customers’ expectations, as well as for creating effective playbooks.
A few ways to make Customer Success a part of your company's culture.
The VP of Services & Support @ Hubspot, Michael Redbord, gives his perspective on how to create happy & successful customers.
As you grow your customer success divison, these are some of the roles you can condiser adding to your team.
Cultuer Coach & CEO of Dovico talks about how his company has created a culture of customer success.
A group for Women in Customer Success to network, learn and have fun!
Jeff Gardner, Director of Customer Support & Success at Intercom, talks about building his first team.
Hippo, a Planhat customer, shares their experience using Planhat and how it has improved their onboarding process.
Jonathan Bean, the CMO @ Mynewsdesk, gives his insight & expertise about what it takes to grow a start-up.
Several ways to segment your customers that will help make you a better CSM.
Tania Kefs, Head of Customer Success at Aircall tells us what it is like to be the pioneer of CS at Aircall, and givecs advice to others starting out.
Ed Buckley, CEO & Co-Founder of Peerfit, discusses their experience selling an enterprise health solution, & preparing for Series B Funding.
David Apple, VP of Customer Success at Typeform, spoke with us about building a CSM team from the ground up.
Peter & Kurt Akman talk about growing their start-up, and about the 500 Startups Accelerator Program.
We discuss Customer Success with Pietari Suvanto, CEO & co-founder of Vainu, one of Scandinavias fastest growing SaaS companies.
We had the chance to sit down with the new CEO of Marketo to discuss Customer Success and Marketo!
Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.
One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
5 critical reasons your company should invest in Customer Success.
Some tips on how the Customer Success team can deal with an over-promising new business sales team.