Planhat is modular so you can focus on what really helps you drive value and forget about the rest.
Segments, 360 Profiles, Overviews and User Insights
Forecasting, KPIs, Renewal Management and much more
No more surprises when you know where to focus
Beautiful Playbooks for structure and best practices
All your conversations in one place.
Collaboration and CS team overview
Stay on top of the latest news relateded to SaaS Churn, up-sell, renewals. Customer Success compensation, upcoming events, and a lot more.
This article will provide you with some of the key areas and aspects to help you prepare for the GDPR.
Planhat reached out to Customer Success professionals in the Nordic region and asked questions pertaining to job title and seniority level, compensation models, salary, maturity of the customer success team and so forth.
Peakon's VP of Customer Success discusses the importance they place on CSMs creating a strong customer relationship.
The responses of leaders in Customer Success to what they look for when hiring on an addition to their team.
SavvyCard CEO & Dir. of User Experience discuss what investing early in customer success has done for their growth.
Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.
We give you ways you can help your customers help you grow. Let's get started!
We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.
Jonas Stanford, Dir. of Customer Success at Unbounce, discusses what data is important to focus on for customer success teams.
Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.
There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.
The Director of Customer Success @ ChartMogul talked with Planhat about scaling a team, and their customer success strategy.
A comprehensive guide on creating salary models for Customer Success Managers.
Planhat’s Teams feature allows you to group your customer success team members so that you’re able to manage customers more easily, per team.
We go over how to get started with playbooks, and provide 4 examples to help get you started!
Head of Customer Success Enablement & Quality at Oracle, Keri has a lot of insight into how to create a customer success culture.
Director of Client Experience - EMEA at Meltwater spoke at our event about defining the client journey.
As a CSM, is it challenging to stay on top of everything. Our notification center was built to help solve that problem.
Some best practices and suggestions on how to reach out to your customers throughout the customer lifecycle.
Christina Kopka discusses creating a CS team around a much more technical product, and one that doesn't follow the normal SaaS subscription.
The main responsibility of your CS organization is to help your customers realize value, see clear ROI and generate (more) revenue on existing business.
A great first event for the Women in Customer Success group!
Mapping out your customer lifecycle is key for ensuring you are meeting your customers’ expectations, as well as for creating effective playbooks.
A few ways to make Customer Success a part of your company's culture
The VP of Services & Support @ Hubspot, Michael Redbord, gives his perspective on how to create happy & successful customers.
As you grow your customer success divison, these are some of the roles you can condiser adding to your team.
Cultuer Coach & CEO of Dovico talks about how his company has created a culture of customer success.
A group for Women in Customer Success to network, learn and have fun!
Jeff Gardner, Director of Customer Support & Success at Intercom, tells us about the early startup days, and building his first team.
Hippo, a Planhat customer, wanted to share their experience with using Planhat and how it has improved their onboarding process
Jonathan Bean, the CMO @ Mynewsdesk, gives his insight & expertise about what it takes to grow a start-up
Several ways to segment your customers that will help make you a better CSM.
Tania Kefs, Head of Customer Success at Aircall tells us what it is like to be the pioneer of CS at Aircall, and givecs advice to others starting out.
Ed Buckley, CEO & Co-Founder of Peerfit, discusses their experience selling an enterprise health solution, & preparing for Series B Funding.
David Apple, VP of Customer Success at Typeform, spoke with us about building a CSM team from the ground up.
Peter & Kurt Akman talk about growing their start-up, and about the 500 Startups Accelerator Program.
We discuss Customer Success with Pietari Suvanto, CEO & co-founder of Vainu, one of Scandinavias fastest growing SaaS companies.
We had the chance to sit down with the new CEO of Marketo to discuss Customer Success and Marketo!
Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.
One of CSMs is to forecast renewals, up-sales and churn
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
5 critical reasons your company should invest in Customer Success.
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Why the Customer Success team should own the up-sales process.
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.
The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.
The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.
The onboarding phase is, arguably, the most critical and here is why.
Customer Success Made Easy