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The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

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The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

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Why I Decided to Join Planhat

For those contemplating a career change, or making the move from “enterprise” to “start up” - here are some of the reasons I made the move and why Planhat is the place for me!

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Data Driven Workflows & Scaling CS Operations

Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.

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How to Optimize the Sales to Customer Success Handoff

Nailing the handoff between sales and CS can be tricky! Watch our webinar to learn how to avoid gaps and the best practices.

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Data Driven Customer Journey in Digital CS

Our host Anika Zubair chats with Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.

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Hiring CSMs in an Evolving CS landscape

Whether you’re looking to hire CSMs, or if you’re a CSM on the hunt for a new position, this is the webinar for you!

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Balancing the 'human element' vs automation in CS

Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?

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Switching from reactive to proactive CS

Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.

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Introducing Next Generation Automation in Planhat

Next generation automation for Customer Teams to move, access and update data in Planhat

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Customer Feedback in the Era of Digital CS

How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.

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