Jordan is a modern customer success thinker and was brought into Swimlane when the company faced several critical customer success challenges often faced by fast growing companies. Swimlane was acquiring new customers at a fast rate, customers were high touch and had high demands, but the company had not standardized any customers processes, workflows were ad-hoc, health scores were tracked manually in a spreadsheet and there were multiple opportunities to improve efficiency.
In this webinar, Jordan will share some tips on how he solved these problems and worked to accelerate time to first value from signing new customers.
In this webinar you will learn:
- How to get your customer to take onboarding seriously
- Accelerate time to first value
- And much more around how a high touch B2B company addresses common challenges around onboarding