Accelerate time to first value

Jordan is a modern customer success thinker and was brought into Swimlane when the company faced several critical customer success challenges often faced by fast growing companies. Swimlane was acquiring new customers at a fast rate, customers were high touch and had high demands, but the company had not standardized any customers processes, workflows were ad-hoc, health scores were tracked manually in a spreadsheet and there were multiple opportunities to improve efficiency...

Jordan shared some tips on how he solved these problems and worked to accelerate time to first value from signing new customers.