Accelerate time to first value

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Jordan is a modern customer success thinker and was brought into Swimlane when the company faced several critical customer success challenges often faced by fast growing companies. Swimlane was acquiring new customers at a fast rate, customers were high touch and had high demands, but the company had not standardized any customers processes, workflows were ad-hoc, health scores were tracked manually in a spreadsheet and there were multiple opportunities to improve efficiency..

Jordan shared some tips on how he solved these problems and worked to accelerate time to first value from signing new customers.

Post-onboarding customer engagement

Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.

How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.

Managing Rapid Growth: Aligning Success Operations Around ROI

As SaaS businesses boom, the growth and expansion phase is an exciting time, but it's important to know how to manage this growth to achieve ROI.

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