How to Ensure Customer Success During an Acquisition
It’s fair to say that while customers underpin a company’s value, acquired companies’ customer relationships are often no more than an afterthought during an acquisition.
As a consequence, there is often chaos in customer success teams once due diligence is completed and contracts are signed. Customer success teams hustle to understand and measure the impact on their own customers, acquired customers and mutual customers.
In this guide we look at some of the different challenges that can arise in Customer Success following an acquisition and the best practices to resolve them.
Download the guide to get our 6 Tips to Ensure Customer Success During an Acquisition.
Hiring CSMs in an Evolving CS landscape
Whether you’re looking to hire CSMs, or if you’re a CSM on the hunt for a new position, this is the webinar for you!
Balancing the 'human element' vs automation in CS
Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?
Switching from reactive to proactive CS
Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.
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